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Former Head of Training at Disney University, Doug Lipp, Delivers General Session Keynote Address at ParaFest ?10 in Las Vegas, Nevada

Las Vegas, NV and Vienna, VA (Vocus) Could 6, 2010

Parature, a global leader in on-demand client service software, announced nowadays that Doug Lipp, respected author and speaker on international leadership, buyer service and modify management delivered the common session keynote address at ParaFest ?ten, the firm?s sixth annual users? conference. ParaFest ?ten began Tuesday, Could 4 and will continue via Thursday, May possibly 6, 2010 at the Hard Rock Hotel & Casino Las Vegas. This buyer focused conference is enabling Parature users from around the world to gain invaluable expertise from market specialists and believed leaders, even though networking with colleagues and peers.

Mr. Lipp has more than thirty years of encounter operating from the front lines to the board rooms of several American, Asian, European and Latin American multinational corporations. He motivates and challenges audiences around the globe to examine their respective management types and enterprise tactics, then determines the effectiveness of each as seen from a assortment of buyer and cultural perspectives. Mr. Lipp is the author of numerous articles and seven books on leadership, consumer service and international organization, such as his two most well-known: ?The Altering Face of Today's Consumer: How to Attract and Retain a Diverse Buyer and Employee Base? which addresses how organizations can thrive in this era of cultural diversity and international competitiveness, and ?Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service? which focuses on a balanced strategy to service, leadership and teamwork. At the Walt Disney Firm, Mr. Lipp was the head of the coaching department at the planet-renowned Disney University and was also on the commence-up team for the highly productive Tokyo Disneyland in Japan.

The subject for ParaFest ?10 ?The Magic of Exceptional Service, Leadership & Teamwork ? Lead the Way: Your Workers and Customers Will Follow? took an interactive strategy to examining the traits and approaches of outstanding leaders and teams and included fast workout routines to assist participants assess their strengths and places for improvement.

?We are excited to have had such a seasoned expert and dynamic individual as Mr. Lipp to be the keynote speaker at ParaFest?10,? stated Parature CEO, Tim Davenport. ?His expertise at such renowned organizations like the Walt Disney Business and as a consultant with world-class organizations has provided him first-hand expertise that will prove to be an invaluable asset to the consumers, partners, staff, and other business authorities who attended this preeminent occasion.?

ParaFest ?10 features hands-on coaching sessions led by the Parature Skilled Services team and a diverse mix of buyer experience, item and best practices sessions led by Parature buyers as nicely as other sector specialists. Attendees have a unique chance to exchange tips, share industry insights and trends, and network with their peers as effectively as Parature executives and staff. The popular ParaFest Zone is obtainable for participants to meet with Parature specialists and partners, knowledge new item functions and find out suggestions and tactics on how to additional strengthen their investment in Parature Buyer Service? software.

Parature enables any organization to fundamentally adjust the way they assistance their buyers by means of its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to much better and a lot more effectively serve, support, engage with and retain clients in nowadays?s Net planet. Parature Buyer Service? software integrates a consumer portal, wealthy knowledgebase, ticketing, and a host of other modules in 1 dynamic, tightly unified system that permits organizations to successfully manage all of their assistance requirements. Parature software increases efficiency across entire organizations, enhancing processes among client support, operations, development and sales.

About ParaFest
Each and every Spring Parature hosts an annual forum for some of the most innovative discussions about client service troubles in the industry. ParaFest? has turn into a well-known, ?sold-out? event for Parature clients from each corner of the planet and every single industry to come with each other to share ideas and understand how to further strengthen their Parature investment. Parature executives, along with client service and product specialists on the front lines, international authorities and authors share insights and trends, and discuss greatest practices and emerging troubles. For far more details, pay a visit to http://www.parafest.com and follow @Parature or #parafest on Twitter.

Parature, Inc.
Parature enables organizations to far better serve, support, engage with and retain their customers via the Internet. Sector-leading, on-demand Parature Client Service? software program gives customer service organizations with a complete, multi-channel way to meet the growing expectations of their customers. With more than 10 years expertise, Parature serves organizations in a wide range of industries worldwide and helps support a lot more than 16 million end users. Parature is among Inc. Magazine?s Leading 100 Fastest Growing Private Software Firms and is the recipient of many item, technology, and leadership awards. Nowadays, the Parature name is synonymous with innovation and value in Net-based client service computer software, tactics and greatest practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more details, pay a visit to http://www.parature.com or comply with @parature on Twitter.


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